This is live facilitated training presented through Zoom.

Course Duration: 3 hours.

Includes live chat and live Q&A.

Includes a 7-day recorded playback for anyone who could not attend live.

Course Description

After savings lives and property, one of the most difficult challenges fire departments are facing is recruiting and retaining quality members. Time demands, training requirements, increasing call volumes, leadership problems, legal mandates, internal conflict, time management, rewards and recognition, mobile workforce, cost of housing, aging communities… the list goes on and on.

This program focuses on best practices to help you attract and retain quality members. We will look at: Leadership styles, mission, vision, core values, officer selection, communications, teamwork, conflict resolution, recruitment practices, retention strategies, the problems leaders

Participants will be guided in a discussion facilitated by a successful public safety leader with more than thirty years experience working with volunteers. He is the contributing author of The Leadership Guide to Combination Fire Departments, co-author of The Leadership Guide to Volunteer Fire Services (both Jones & Bartlett Publishing), and On Fire About Leadership (self-published).

About the presenter

Richard B. Gasaway, PhD, CSP is widely considered a trusted authority on human factors, situational awareness and the high-risk decision making processes used in high-stress, high consequence work environments. He served 33 years on the front lines as a firefighter, EMT-Paramedic, company officer, training officer, fire chief and emergency incident commander. His doctoral research included the study of cognitive neuroscience to understand how human factors flaw situational awareness and impact high-risk decision making.